Which is Better for Payment Security:
Paper Checks or Digital Payments?
Secure payments are the goal. How to achieve security is the question. With all the press that cybercrime gets, you[...]
The Insurance Claims Satisfaction Divide:
How to Digitize and Delight
Your claimants might not be as happy as you assume. J.D. Power’s 2022 U.S. Property Claims Satisfaction Study found that[...]
Your Property Casualty Insurance Software: A Crucial Player in the Customer Journey
When you think about the customer journey, you probably focus on how your people perform. Your team is important, certainly,[...]
Looking to Increase Customer Satisfaction and Retention? Payment Options and Speed Will Move the Needle
Auto insurers are failing to increase customer satisfaction. That’s the takeaway from J.D. Power’s 2021 U.S. Auto Insurance Study. After[...]
Tackling the Evolving Claims Experience: Three Perspectives
The claims experiencing is evolving. Claimants have new expectations, adjusters have new tools, and insurance companies are evaluating ways to[...]
Interactive Voice Response: The Tech Upgrade Your Insurance Strategy Needs
Right now, insurance companies are investing heavily in technological upgrades. Overall, this is a good thing. The digital revolution holds[...]
Can You Pass Payment Processing Fees onto Insurance Policyholders?
Credit card processing fees can eat into your profits – but what if you could use them to generate revenue[...]