The Vine

Looking to Increase Customer Satisfaction and Retention? Payment Options and Speed Will Move the Needle
Auto insurers are failing to increase customer satisfaction. That’s the takeaway from J.D. Power’s 2021 U.S. Auto Insurance Study. After[...]
Tackling the Evolving Claims Experience: Three Perspectives
The claims experiencing is evolving. Claimants have new expectations, adjusters have new tools, and insurance companies are evaluating ways to[...]
Interactive Voice Response: The Tech Upgrade Your Insurance Strategy Needs
Right now, insurance companies are investing heavily in technological upgrades. Overall, this is a good thing. The digital revolution holds[...]
Can You Pass Payment Processing Fees onto Insurance Policyholders?
Credit card processing fees can eat into your profits – but what if you could use them to generate revenue[...]
How Insurers Can Appeal to Gen Z Buyers
Generation Z is ready to change the world. Businesses should take note. Generation Z includes people born after 1996. In[...]
Two Factors Driving Digital Payment Adoption
Digital payments are quickly becoming the norm. The Federal Reserve announced that ACH transfers exceeded check payments for the first[...]
The New Must-Have Feature for Insurance Software: Evergreen
Whether you’re getting a new roof on your home or upgrading your policy administration system at work, progress can be[...]
Auto Industry Transformation – Here’s What’s New
The auto industry is going through some pretty major transformations right now. The changes offer both challenge and opportunity for[...]
Digital Claims Payments: What’s Happening Now
When’s the last time you wrote or cashed a paper check? More importantly, when’s the last time your customers did?[...]
Does the Policy Administration System You’re Considering Check All the Boxes?
Competition in the insurance industry is getting fierce. To compete with both emerging insurtechs and giant traditional insurance carriers, you[...]