Secure payments are the goal. How to achieve security is the question. With all the press that cybercrime gets, you[...]

Your claimants might not be as happy as you assume. J.D. Power’s 2022 U.S. Property Claims Satisfaction Study found that[...]

Have you been holding out on digital payments? You’re not alone. The insurance industry can be slow to change, and[...]

When you think about the customer journey, you probably focus on how your people perform. Your team is important, certainly,[...]

Auto insurers are failing to increase customer satisfaction. That’s the takeaway from J.D. Power’s 2021 U.S. Auto Insurance Study. After[...]

The claims experiencing is evolving. Claimants have new expectations, adjusters have new tools, and insurance companies are evaluating ways to[...]

Right now, insurance companies are investing heavily in technological upgrades. Overall, this is a good thing. The digital revolution holds[...]

Credit card processing fees can eat into your profits – but what if you could use them to generate revenue[...]

Generation Z is ready to change the world. Businesses should take note. Generation Z includes people born after 1996. In[...]

Digital payments are quickly becoming the norm. The Federal Reserve announced that ACH transfers exceeded check payments for the first[...]