Interactive Voice Response: The Tech Upgrade Your Insurance Strategy Needs
Right now, insurance companies are investing heavily in technological upgrades. Overall, this is a good thing. The digital revolution holds great potential – but if insurers want to improve customer experiences, they need to focus on what the customer wants. So what do customers want? Convenience. Speed. Choice. And Interactive Voice Response (IVR) can provide […]
Continue readingTen Ways IVR Can Power Your Insurance Growth
Interactive Voice Response (IVR) is doing a lot to power company growth for major players in life, health and P&C insurance. So, what can it do for you? Give you better info with less effort. For example, Humana uses IVR to provide insurers with a wealth of member info, including referral requirements, lifetime maximums, status […]
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