Looking to Increase Customer Satisfaction and Retention? Payment Options and Speed Will Move the Needle

Auto insurers are failing to increase customer satisfaction. That’s the takeaway from J.D. Power’s 2021 U.S. Auto Insurance Study. After four years of improvement, customer satisfaction remained flat – despite the fact that auto insurers returned more than $18 billion in auto insurance premiums during 2020.  If giving back more than $18 billion isn’t enough […]