The Insurance Claims Satisfaction Divide:
How to Digitize and Delight

Your claimants might not be as happy as you assume. J.D. Power’s 2022 U.S. Property Claims Satisfaction Study found that claim satisfaction dropped to a five-year low. For insurers who think they’ve been doing a great job improving the customer experience in recent years, this could come as an unpleasant surprise. Clearly, insurers need to […]