Interactive Voice Response: The Tech Upgrade Your Insurance Strategy Needs
Right now, insurance companies are investing heavily in technological upgrades. Overall, this is a good thing. The digital revolution holds great potential – but if insurers want to improve customer experiences, they need to focus on what the customer wants. So what do customers want? Convenience. Speed. Choice. And Interactive Voice Response (IVR) can provide […]
Continue readingIVR Payments: 10 Things Insurers Should Know
Are you offering your insurance customers they payment options they want? Interactive Voice Response (IVR) payments are a great option to include. Here are 10 things you should know about IVR payments. IVR payments can be made day or night. Do you have representatives working 9:00 to 5:00? Guess what – that’s when many of […]
Continue readingTen Ways IVR Can Power Your Insurance Growth
Interactive Voice Response (IVR) is doing a lot to power company growth for major players in life, health and P&C insurance. So, what can it do for you? Give you better info with less effort. For example, Humana uses IVR to provide insurers with a wealth of member info, including referral requirements, lifetime maximums, status […]
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