Silvervine Privacy Policy

Last updated April 2026

Silvervine is committed to protecting your privacy through security technologies and policies preventing unauthorized personal information use.

Website Privacy Information

To make your experience at the Silvervine site on the internet more convenient, we may gather information from you. We maintain the privacy of your information by using security technologies and adhere to policies that prevent unauthorized use of your personal information.

We collect information on which portions of our website visitors access or visit. We also collect information volunteered by visitors during product and/or mailing list registrations. The information collected from our online forms will only be used for internal business purposes, such as providing feedback to the visitor regarding product or financial information or technical support and will not be shared with outside entities.

We monitor and track usage of our website, viewing and traffic patterns, customer behavior, and other similar information. We compile this information into a statistical aggregate. We use this aggregate information, as well as your personal information, for internal business and administrative purposes, including the improvement of our website, our operations, and our customer service.

Data Usage

We may share aggregate information about website usage and traffic patterns, stripped of any individual identifiable information, to third-parties to comply with various reporting obligations and for business or marketing purposes.

Use of Cookies

Cookies are pieces of information that are stored on your computer and used for record keeping purposes. We may use cookies to make visiting and using our website easier. Cookies can help us see which parts of our website are the most or least popular and provide us direction to improve our customers’ online experience. We do not and will not use cookies to retrieve personal information about you from your computer, unless you have given us permission to do so.

Information Security

Silvervine does not sell your personal information. We may share information with trusted service providers who assist us in operating our website and delivering our services, subject to confidentiality obligations. We may also disclose information where required by law.

Data Security

We maintain administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, or disclosure.

SMS / Mobile Privacy Information - No Sharing With Third Parties

SMS Consent and Mobile Information.

When you provide your mobile phone number to Silvervine Software and opt in to receive text messages (SMS/MMS), your consent to receive those messages is specific to Silvervine Software and is not shared with any third parties.

Phone Number Protection and Non-Sharing

Silvervine does NOT share, sell, rent, or disclose your phone number or mobile contact information to any third parties without your explicit written consent.

Phone numbers collected through SMS opt-in or SMS communications are used exclusively by Silvervine for the following purposes:

  • Account notifications and service updates
  • Transactional SMS communications
  • Customer support and inquiries
  • Legal compliance and regulatory requirements

Your phone number will never be:

  • Sold to data brokers, marketing companies, or third-party vendors
  • Shared with unaffiliated third parties for their marketing or business purposes
  • Used for purposes other than those outlined above without your explicit consent
  • Rented or transferred as part of any business transaction
Limited Exceptions

We may disclose phone numbers only when:

  • Required by law, legal process, or government request
  • Necessary to enforce our Terms of Service
  • Shared with trusted service providers under strict confidentiality agreements who assist us solely in delivering SMS services on our behalf (these providers are contractually prohibited from using your data for any other purpose)
Types of Messages

Message types may include account notifications, service-related updates, appointment or support confirmations, and other transactional communications directly related to your relationship with Silvervine Software.

Message Frequency

Message frequency varies based on your interactions with us.

Message and Data Rates

Message and data rates may apply, depending on your mobile carrier plan.

SMS Opt-Out

You may opt out of SMS messages at any time by replying STOP to any message you receive from us. After replying STOP, you will receive one final confirmation message and will not receive further SMS messages unless you opt in again.

SMS Help

For assistance, reply HELP to any message, or contact us at ops@silvervinesoftware.com or 478-953-9922.

Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us at ops@silvervinesoftware.com or 478-953-9922. 

You also have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Delete your information at any time
  • Opt-out of SMS communications by replying "STOP" to any text message
  • Request confirmation of our data practices

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be reflected by the "Last updated" date at the top of this page.

If you have any further questions regarding our privacy practices, please email: ops@silvervinesoftware.com or 478-953-9922.